Clear service.
Clear expectations.

DashWash provides the hand-wash laundry service selected in your booking. One bucket is a standard household laundry bucket. The cleaner handles the selected laundry service only; room cleaning, ironing, collection, delivery and other work are not included unless DashWash lists and confirms them separately.

Workers are expected to act professionally, respect your space and complete the agreed service. Please give clear arrival details and a safe way to reach you. If something is wrong, use the support form so DashWash can investigate.

Payments are made to DashWash through M-PESA Pochi La Biashara. Enter the M-PESA confirmation code with your request. A booking is pending until DashWash matches that payment and confirms the service time; a payment screen or WhatsApp draft is not confirmation on its own.

Contact DashWash as early as possible if you need to change or cancel a booking. The team will explain the available options before changing the service. Complaints and support requests are recorded through the support form and followed up using the contact number you provide.

DashWash collects your name, phone number, area, exact Google Maps pin, arrival details and booking history only to arrange, deliver, support and improve your service. Location details are shared only with the DashWash team handling your booking. Do not include M-PESA PINs or other secrets. You can ask DashWash for help with your stored booking information through the support form.